How do I contact support?

 

  1. Log into your client portal using the button at the top right of every page. Should you forget your password, there is a link to have it resent.
  2. E-mail our ticketing system.Please be sure to put a brief description of your issue in the subject li ne and a detailed explanation along with your contact information in the message details.
  3. Call our support line directly at 913-780-0494. This option is best for emergencies during business hours.

 

 

How do I contact emergency after hours support?

  

Please call our support line at 913-780-0494 and choose option 9, our emergency hotline. Our emergency support line is answered by a staff member on call. Should you get voicemail, leave a detailed message and the on-call staff member will call you back within 15-30 minutes.

 

 

“Utilizing IP extensions and centralized phone lines, we are saving a significant amount of money per month in line charges. We love the ease of installation and the support by Network Innovations. Your product does everything you said it would do, and there were no hidden or added costs.”

– David Schulman, Consultants in Gastroenterology