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How do I contact support?

  1. Log into your client portal using the button at the top right of every page. Should you forget your password, there is a link to have it resent.
  2. E-mail our ticketing system.Please be sure to put a brief description of your issue in the subject line and a detailed explanation along with your contact information in the message details.
  3. Call our support line directly at 913-780-0494. This option is best for emergencies during business hours.

How do I contact emergency after hours support?

Please call our support line at 913-780-0494 and choose option 9, our emergency hotline. Our emergency support line is answered by a staff member on call. Should you get voicemail, leave a detailed message and the on-call staff member will call you back within 15-30 minutes.

Help Desk

Payment Portal

For information regarding invoice history, details and payments, visit the Payment Portal.

I just want you to know that I could not have picked a better team for our phone installations, I am really happy. We are now saving over $20,000 a month on long distance as a result of implementing AltiGen’s VoIP technology at all 11 office locations!

- Jesse Santana, Craft Diston Industries